Hotel Safeguard | The hotel fraud detection and deterent system

Hotel Safeguard | By invitation only

Hotel Policies and Terms of Service

For the purposes of this document HotelSafeGuard.com Shall be referred to as HSG. The HSG system is a Fraud Detection and Deterent System for the Accommodation Industry ( for the itinerant and travelling market) which allows member property's to share information about persons who commit offences that specifically cause the loss of profits, whether directly or indirectly, through means such as credit card fraud, check fraud, leaving without paying for food or accommodation, theft and damage, as well as associated offences. The system allows its members to enter information onto the database and to inquire on information that may be listed on our database.

The members of HSG agree that the database and any information contained in such database will only be used for the purposes for which such information was provided. The members further agree that all information provided to HSG by members making inquiries and members listing information is information relating to food and accommodation or related issues.

The use of the HSG system and membership to HSG is available to members under the policies of HSG. These policies have been developed to protect the integrity of HSG, the HSG system and the members who use such information and individuals who have their personal information listed on the databases.

HSG complies with all Federal and State Privacy Laws and it is a condition of membership that all members must abide by these laws. Any member found violating Privacy or data submission or retention laws may be suspended depending on the circumstances. Members need to be confident that the information they receive is accurate complete and up to date.

Whilst these policies have been developed for members, HSG reserves the right to change these policies from time to time when it deems necessary or as required by law. In the event that such policies change members will be advised by HSG.

The member agrees

  1. That they are able to substantiate the information recorded about an individual on the databases.
  2. That they will abide by all laws related to the privacy and use of HSG database use.
  3. That the information recorded on the database is accurate complete and up to date.
  4. That any information recorded on the database will be updated by the member, in the event of any changes to such information recorded so that the databases remain accurate complete and up to date.
  5. To supply HSG with any information that may be required by HSG in the event of an investigation by HSG on any listing made on the database or inquiry made on the database. Such information will include but not be limited to a copies of a registration or booking form or other record of agreement, or invoice or notice from a computerized system or on-line booking service.
  6. That HSG will suspend membership of any member that knowingly lists false or misleading information or information that is not accurate complete and up to date about an individual on the database. Furthermore no refund of any unused membership fee shall be applicable in such event.
  7. That HSG is required to carry out random checks on listings made on the database and inquiries made on the database. Furthermore the member will provide HSG with the information required by HSG to prove the accuracy of the information recorded as in accordance with point 5 above.
  8. To comply with the conditions of membership as contained in the membership agreement.
  9. That membership to HSG may be suspended in the event that a member provides its identification number and password to another individual or company.
  10. To co-operate with other members who make inquiries about information contained within the database.
  11. To amend any record listed on the databases by a member that has been found to be inaccurate incomplete and not up to date.
  12. That HSG, reserves the right to remove any information that it discovers to be untrue, inaccurate, incomplete, not up to date, offensive, or in breach of any State or Federal legislation that may be in place.
  13. That listings on individuals made on the database can only be made if the individual being listed falls within the listing criteria as detailed by HSG on the listing dropdown box and detailed on our website.
  14. That notwithstanding the fact that all the information contained within the database is the property of the listing member such information is subject to the policies of HSG.
  15. That no information can be removed from HSG unless such information is found to be untrue, inaccurate, incomplete, not up to date vexatious, offensive, or breach of any State or Federal legislation that may be in place or the time period for a removal of a listing has expired.
  16. That HSG will not be used as a blackmail tool.
  17. That the member will adhere to the Trade Practices Act and the Federal Privacy Laws.
  18. That HSG will cancel membership in the event that it is discovered that the membership does not fall into a category of members as defined under Membership of HSG on the HSG website.
  19. That the member will not provide to any person or corporation a copy of any report that may be printed from the HSG™ website, other than to a member of a Law Enforcement agency when requested.
  20. That the member will complete sufficient details in the database when listing an individual so that the member can easily identify the individual and the property listed for if such individual contacted the listing member thus making the listing accurate complete and up to date.
  21. The member must amend any record at the time of such record changing so that the record remains accurate complete and up to date.
  22. The member must provide as much information as is reasonably necessary for another member to be able to comprehend the circumstances of the record.
  23. The member must ensure that the guest has been advised of the Property Belonging to the HSG membership, and that if they commit an offense against the property, their details may be entered on the database.
  24. The member is to ensure that copies of the Warning are placed in view of reading for each guest upon registration, and copies placed in the member property's compendium, if applicable.

Service Terms and Conditions

  1. Definitions
    1. The Company refers to HotelSafeGuard.com HSG.
    2. The Client refers to any individual or recognized entity that has lodged an application for access to services provided by the Company.
    3. The Service refers to access to the Company's Internet Website to obtain information provided by the Company.
    4. A Seller is a 3rd Party merchant or purveyor of goods and services who is in no way affiliated with the Company.
    5. The Company may modify this agreement at any time and in any manner. Any modification is effective after 7 days from either emailing, posting or faxing the Client a copy of the new Terms and Conditions. If any modification to this agreement is unacceptable to you, you may immediately terminate your access to the service as provided in the termination clause below. Your continued use of the Service following notice of any modification to this agreement shall be conclusively deemed an acceptance of all such modifications.
  2. Liability
    1. The Service is provided on an as is, as available basis without warranties of any kind, either express or implied, including, but not limited to, warranties of title or implied warranties of merchantability or fitness for a particular purpose. Oral advice or written information given by the Company, its employees, licensors or the like, shall not create a warranty, nor shall you rely on any such information or advice.
    2. You understand that except for information, products or services clearly identified as being supplied by the Company, neither the Company, nor any of its affiliates, operates or controls any information, products or services accessible through the Service in any way, and that, except for such specifically identified information, services or products, all merchandise, information and services offered or made available or accessible through the Service are offered or made available or accessible by third parties who are not affiliated with the Company or its affiliates.
    3. You expressly agree that use of the Service is at your sole risk and you agree that any information, service or product accessible through the Service is without warranties of any kind by the Company and its affiliates, either express or implied, including, but not limited to, warranties of title or implied warranties of merchantability or fitness for a particular purpose.
    4. Under no circumstances, including negligence, shall the Company, or anyone else involved in creating, producing or distributing the Service be liable for any direct, indirect, incidental, special or consequential damaged that result from the use of or inability to use the Service including but not limited to reliance on any information obtained via the Service, or that result from mistakes, omissions, interruptions, deletion of files or e-mail, errors, defects, viruses, delays in operation or transmission or any failure of performance, whether or not limited to acts of god, communications failure, theft, destruction or unauthorised access to the Company's records, programs or services. You hereby acknowledge that this provision shall apply whether or not the Company is given notice of the possibility of such damages and that this provision shall apply to all content, merchandise or services available through the Service.
  3. Responsibility
    1. The Client is responsible for all costs associated with the Service as outlined in the Service Plan Requirements section of the application. The Client is responsible for obtaining or providing all telephone access lines, telephone and computer equipment, or other access devices or services necessary to access the Service.
    2. Current rates for using the Service may be obtained from our office by emailing us. The Company reserves the right to increase its fees and surcharges or to institute new fees at any time upon thirty (30) days prior notice. The Company may reduce these fees at any time without notice to the Client. In the event that a Client's account is terminated or cancelled, the Client agrees to pay all outstanding charges as determined by the Company and any and all collection or attorney fees connected with the company’s efforts to collect said fees due.
    3. For the purpose of identification, billing and marketing, the Client agrees to provide the Company with accurate, complete and updated information required by the registration to the Service (registration data), including the Client's legal name, address and telephone number(s). The Client agrees to notify the Company within thirty (30) days of any changes in their registration data.
    4. This Agreement applies to all accounts, sub-accounts and alternative account names associated with the Client's principal account. The Client is responsible for the use of their account(s) under any name on that account by any person, and for ensuring full compliance with this Agreement by all users of their account(s). The Service account may not be transferred without prior written approval from the Company and is subject to any limits established by the Company.
    5. The Client is responsible for maintaining the confidentiality of their passwords. The Client is responsible for all activities and charges resulting from use of the Client's principal account with the Service. The Client agrees to pay all fees, connect time charges, surcharges, applicable taxes and any other charges incurred by the Client and their designated users. In the event of a breach of security, the Client will remain liable for any unauthorised use of the Service until the Client notifies the Company by reporting to an official representative of the Company.
    6. If the Company does not receive the full amount of the Client's account balance within thirty (30) days of the invoice date or billing date, the lesser on an additional 1.5%, or the highest percentage allowed by law, of the outstanding balance will be added to the Client's bill as a late charge each month and shall be due and payable. The Client shall also be liable for all legal and collection fees arising from the Company's efforts to collect any unpaid balance of the Client's account(s).
    7. Material used by the Client in the Service is the subject of copyright. Except as expressly permitted by the copyright holder of the material, neither the Client nor their designated users may reproduce, redistribute, retransmit, publish or otherwise transfer, or commercially exploit any material via the Service.

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